Customer Service

Customer Satisfaction & Omni-Channel Opportunities

One of the most important factors in retail today is customer service and satisfaction. This is the heart of most business models and major retail chains, and stores continually focus to improve it. However, with a recently revived economy, customer satisfaction and service scores have dropped again for a second year in-a-row. According to the
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Why Customer Reviews Are Crucial to a Company's Image

It’s hard for many customers to completely trust companies.From the customer’s perspective, it’s easy to view every move made by a company as one motivated to separate people from their money.The flowery language used in commercials, the slick pitches from salesmen, even the welcoming tone of customer service representatives, all of these can be viewed
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Why Are Online Portals Important To Run Pharmaceutical Companies?

Pharmaceutical companies used to sell treatments only to hospitals and doctors. Today, both patients and physicians expect easy access to in-depth drug information. It enables your sales team to sell more effectively, and deliver better care, with customized data and responsive support for every patient. Pharmaceutical companies are facing broad changes in how the healthcare
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Photo Booths Help in Preserving the Finest Memories

A happy event is celebrated with lots of fun and enjoyment. There are certain ceremonies that require revelry and carouse. Weddings are one of them. It is deliberated as one of the magnificent occasions that can happen in one’s life. Birthday and anniversaries are some other celebrations that are also considered to be immensely significant.
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What Has Happened to Good Customer Service?

Many people are of the age where they still remember providing excellent customer service to their patients or customers. Whether they were medical professionals or staffers, or customer service representatives in any industry, even State legislators or any type of professional who deals with the public regularly.In days past, good customer service was prevalent, not
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How Can Anyone Deliver Best Customer Satisfaction?

As the prowess of social media networks & ability to instantly tell your followers, friends & family how you’re feeling grows, the dynamics of power has shifted from brands to consumers. Gone are the days when companies simply could rely on their marketing to do the talking for their products and organizations. They now have
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